Monday, February 22 - Pre-Conference

12:00 pm

1:00 pm

Home Care Cooperative Governance

Introduction and refresher on board, management and member roles, building engagement and more.

Home Care Financials

Introduction and refresher on home care financials including key terms, fiscal roles and responsibilities, measures of success.

Tuesday, February 23 - Industry Trends

12:00 pm

12:15 pm

12:50 pm

1:00 pm

1:20 pm

2:00 pm

Welcome and Ecosystem Spotlight on NCBA CLUSA

Leslie Mead, Executive Director, Cooperative Development Foundation

2020 Home Care Co-op Benchmarking Report

Iwona Matczuk and Katrina Kazda, The ICA Group

Break

Cooperative Introductions

The Keys to Agency Success in 2021 and Beyond

Home Care Pulse

Daily Discussion

Wednesday, February 24 - Operations & Governance

12:00 pm

12:10 pm

12:50 pm

1:00 pm

1:20 pm

2:00 pm

Welcome and Ecosystem Spotlight on NDWA

Leslie Mead, Executive Director, Cooperative Development Foundation

From Conflict to Resolution

Break

Cooperative Introductions

Building Board Leadership

Daily Discussion

Thursday, February 25 - Client Acquisition & Retention

12:00 pm

 

12:10 pm

 

12:50 pm

1:00 pm

1:20 pm

2:00 pm

Welcome and Ecosystem Spotlight on the U.S. Federation of Worker Cooperatives

Leslie Mead, Executive Director, Cooperative Development Foundation

Social Media for Client Marketing

David Mills, Senior Partner, Story Collaborative

Break

Cooperative Introductions/Opinion Polling

Winning Customer Service

Colleen Koenig, Founder, eCaregivers

Daily Discussion

Friday, February 26 - Caregiver Recruitment & Retention

12:00 pm

 

12:10 pm

 

12:50 pm

1:00 pm

1:15 pm

1:55 pm

2:10 pm

Welcome and Ecosystem Spotlight on the Home Care Cooperative Initiative

Leslie Mead, Executive Director, Cooperative Development Foundation

The Latest in Recruitment & Retention

myCNAjobs

Break

Cooperative Introductions

Recruiting and Retaining Millennials

Nora Edge, General Manager, Capital Home Care Cooperative

Closing Remarks

 

Daily Discussion

Thank you to our sponsors

Cooperative Development
Foundation

1775 Eye Street NW, 8th Floor
Washington, DC 20006

Email: info@cdf.coop

Phone: 202-442-2302

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